Qaitbay has officially introduced VersaDoc, a new generative AI tool designed to help customer service agents resolve inquiries more effectively. The software serves as a real-time assistant that can interpret and retrieve data from an organization’s internal knowledge base, including text and visual diagrams. This launch focuses on reducing handling times and increasing the reliability of information shared with customers during live calls.
Qaitbay is a brand under CIMSOLUTIONS, a leading organization with over 600 IT professionals and more than 30 years of experience in the field. Their focus is on the practical application of AI in sectors where accuracy is paramount, such as customer contact centers. The company prides itself on creating tools that make work more enjoyable and efficient for employees and clients alike.
Industry research from McKinsey & Company indicates that outdated and fragmented information sources are a major hurdle for contact centers, costing up to 30 percent of an agent’s time. VersaDoc addresses this challenge by structuring and enriching existing organizational knowledge into a context-aware layer. This ensures that the AI only reasons on verified information, giving agents confidence in their responses.
The launch of VersaDoc comes at a time when customer expectations for 24/7, immediate service are at an all-time high. Organizations are currently facing significant pressure from staff shortages and rising costs, making efficiency-driving tools more important than ever. VersaDoc allows companies to meet these challenges by streamlining information management and improving the accuracy of responses.
Moving forward, the adoption of controlled generative AI will be essential for businesses looking to maintain a competitive edge. VersaDoc offers a scalable solution that gives managers control over quality while providing agents with instant support. Qaitbay continues to lead the way in developing AI solutions that harmonize the relationship between humans and technology in the modern workplace.
Oliver Talens Qaitbay [email protected]
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